Elements and Performance Criteria
- Liaise with client/customer
- Client/customer requirements are identified as required by current instructions and procedures
- Methodology, coordination requirements and necessary authorisation to progress the investigation are agreed/obtained as required by current procedures and instructions
- Report requirements are determined in terms of frequency, timing and format to meet client/customer needs
- Determine investigation objectives
- Select and implement procedures
- Procedures are selected that incorporate methods which are appropriate and feasible in relation to the matter being investigated
- Procedures are applied within relevant standards, legislative requirements, regulations and instructions
- Procedures are implemented to enable investigation objectives to be met within budget and time constraints
- Examine the evidence
- Provide and evaluate observations
- Observations are provided in a format which meets the client requirements, can be easily understood and enables feasible solutions to be selected
- Observations are evaluated against specified criteria
- Appropriate recommendations are selected based on the options provided that will resolve the matters or problems which initiated the investigation
- Prepare and present investigation reports